Returning Merchandise
IMPORTANT:
Returns are not accept on custom orders.
Returns on non-custom orders follow the conditions below.
- Used items may not be returned under any circumstances - you must determine
immediately whether the product is damaged or that you don't want it for whatever
reason. Used items that become damaged are covered not under our Satisfaction
guarantee.
- We will not accept used items as returns.
- We are not responsible for items damaged by improper use or installation.
- Returns must be made within 30 days of receiving your product.
- Any return sent to us without an RMA number attached to the outside of the
packaging will be returned to you at your expense, and may incur up to a 50%
restocking fee. For information on how to obtain an RMA number, please see below.
Damaged Items
Damaged items should be returned after obtaining a return authorization from us.
In order to do so, please email us with your order number, and an explanation of
the problem. We will then send you an RMA number so you can ship your item back.
In the meantime, we will send a replacement product (if your product was damaged
or defective) at no cost. We will only replace damaged items with an identical
item except as noted above. We are not responsible for items damaged by improper
use or installation. If we do not receive the damaged product back within a
reasonable amount of time, we will charge your credit card for the cost of the
item we sent as a replacement, as well as the cost of shipping that product to you.
Please make sure only to return an item with an RMA number clearly visible on the
packaging or you may incur up to a 50% restocking fee.
Other Returns
In general, if you decide you do not want a product because it does not meet your
expectations, we will not accept a product return.
